Norbury Pet Health Centre

- Many owners describe a warm, caring team and say staff are friendly, respectful and gentle with their pets, with several reviews reflecting long-term loyalty to the practice. - End-of-life support stands out strongly in recent feedback, including a home euthanasia visit that was described as compassionate, well explained and followed by a condolence letter. - Communication and follow-up are recurring positives: owners mention WhatsApp advice, prompt reassurance after concerns, and structured aftercare following surgery.

Norbury Pet Health Centre offers routine preventative care, diagnostics, surgery and end-of-life support, with out-of-hours care handled by The South London Emergency Veterinary Centre. Recent feedback is largely very positive, with owners often highlighting compassionate handling, clear explanations, WhatsApp contact and supportive follow-up after treatment. There is also one serious recent complaint about a lack of urgency and a poor front-desk response in a deteriorating case.

Services

•Routine and preventative care: vaccinations, deworming, flea treatment, check-ups, and neutering/spaying are all mentioned by owners, including kitten vaccinations and planned neutering.
•Surgery and aftercare: spaying is specifically described in reviews, with one owner saying two follow-up checks were included as standard after the operation.
•Diagnostics and travel-related services: the clinic website lists animal health certificates, advice on pet travel needs, digital x-ray and ultrasound.
•Communication and booking: WhatsApp messaging is repeatedly mentioned for advice, reassurance and arranging appointments.
•End-of-life care and aftercare: reviews describe euthanasia support, including one home visit, time given for goodbyes, and a condolence letter afterwards. Cremation arrangements are also mentioned.
•Out-of-hours care: emergency cover is provided externally by The South London Emergency Veterinary Centre.

Pricing

Published prices suggest the clinic sits above average, based on a partial sample of comparable services. One owner also notes that two follow-up checks after a cat spay were included in the price.

People

Named team members mentioned by owners include Nicky (vet), who is repeatedly praised for thoroughness, clear explanations, reassurance and compassionate end-of-life care. Barbara (vet) is also singled out very positively by name. Daniel is thanked for handling an urgent call with empathy and for supporting a home visit in an end-of-life situation. Reviews also speak well of the wider nurses and reception team, although one owner reports a poor front-desk experience in a serious case.

Reviews

Google rating: 4.7/5 from 289 reviews.

•Many owners describe a warm, caring team and say staff are friendly, respectful and gentle with their pets, with several reviews reflecting long-term loyalty to the practice.
•End-of-life support stands out strongly in recent feedback, including a home euthanasia visit that was described as compassionate, well explained and followed by a condolence letter.
•Communication and follow-up are recurring positives: owners mention WhatsApp advice, prompt reassurance after concerns, and structured aftercare following surgery.
•One recent 1-star review describes a serious lack of urgency for a worsening dog, with no blood tests or further examination offered at the time and a cold response from reception.

Reviews for Norbury Pet Health Centre

Note: Showing the 10 most recent Google reviews out of 289 we track in total. Recent reviews may not be representative of overall sentiment.

linda phillips

2 months ago

Michael Burton

We have taken our pets to see Nicky and the team for over 20 years and she is the best vet, being very loving and caring to all animals along with her fabulous team. She has helped us with our 3 cat's- Kitty, Miss Coco and Charlie and Nicky and the team have been amazing. She is very thorough and explains everything to you and we cannot thank her enough.

Grace Mendonca

4 months ago

Lydia Golland

terry Jennings

5 months ago

What a lovely bunch off staff. They were so helpful and polite. Wishing them all a very happy and healthy New Year!

Ainhoa Cepeda

Unfortunately, I had a very disappointing experience with this veterinary clinic. My dog showed clear and worsening symptoms, yet no attempt was made to investigate the root cause at the time. No blood tests or further examinations were offered, and we were told to wait until the following day. What is especially concerning is that each day was critical. The next day, after being seen by another veterinarian, we were informed that my dog had already lost around 60% of his blood, with no clear explanation at that point as to why or how. The lack of urgency and failure to investigate sooner meant valuable time was lost in a life-threatening situation. I also want to highlight the front desk experience. When I called explaining that my dog had not eaten for four days and was clearly unwell, I was told very coldly that there were no appointments available and that I should “wait until the next day”. There was no sense of urgency, no advice to seek emergency care, and no empathy shown. Given how serious my dog’s condition later turned out to be, this response was extremely distressing and inappropriate. Even if no appointments are available, pet owners should be guided properly when describing emergency symptoms. I am devastated by my dog’s passing, especially knowing how quickly his condition deteriorated. This experience has left me shocked by the lack of urgency and compassion shown at such a critical time.

Rosanna Vittoria

6 months ago

Staff very helpful and friendly, veterinary doctor Barbara is a star!

Rasa Abromaviciute

You’re the best, every single one of you - not just because of your skill, but because of the genuine love and compassion you show. Your kindness, your care, and your understanding mean the world to us. You always look for every possible solution, and you make us feel supported and never alone. Thank you for everything you do, and how you do it. We’re so incredibly grateful for you!

Gemma Rolfr

9 months ago

Sadly our 16 year old Jack Russell, Louis, became very unwell due to age related issues and we knew that he was rapidly deteriorating. Not wanting our precious boy to suffer any longer, I phoned our usual vets surgery however they were unavailable. I then frantically phoned around other surgeries to ask for help and thankfully came across Norbury Pet Centre. I spoke to Daniel and explained the situation regarding Louis and that I was unable to get to the surgery due to Louis being so fragile and not being able to transport him. I was presented with nothing but understanding and empathy from Daniel and that although they only had one vet in the surgery that day, he would speak to them and come back to me asap to see what they could do. Within 30 minutes Daniel phoned back and said that he had spoken with the vet and that they would be able to come out to us during the lunch period to see Louis. When Daniel and Nicky arrived we were greeted with such compassion and professionalism. Understandably we were all very distressed but Daniel and Nicky explained the procedure in such a gentle way whilst being extremely reassuring and very soothing. Once our dear Louis had peacefully passed away, Daniel and Nicky offered to step outside for a few minutes and gave us the opportunity to spend a few minutes alone with him. A few days later, we unexpectedly received a beautiful letter from the vet, Nicky, who performed the Euthanasia. The letter was such a lovely gesture and really helped towards healing our grief and sadness. Norbury Pet Centre went absolutely above and beyond for Louis and us as a family and we are honestly so grateful that we found them as they have really made this difficult time a lot more bearable. We cannot thank them enough!

MissLeasha M

1 year ago

I was recommended by a friend about this Vets. My pet cat passed and I brought her in to be cremated. I met a lovely lady at the front desk and before I could say anything I bust into tears. The lovely lady who was the vet took me to a room and explained the reason as to why my cat passed. She was so lovely and really listened to what I had to say and really looked after me. I just want to say a big thank you to you all. If I ever decide to get another pet, I will only bring them here. Such kind and lovely people. Thank you again xxx