Norbury Pet Health Centre – Vets in Lambeth
Clinic Overview
- Many recent reviewers describe a friendly, caring team, with simple but consistent praise for helpful staff and a welcoming manner. - Long-term trust is a recurring theme: one owner says they have seen Nicky and the team for more than 20 years, and Barbara is also praised by name. - End-of-life support stands out strongly, including a home euthanasia visit described as compassionate and professional, plus a condolence letter afterwards.
Services
- •Routine and preventative care: vaccinations, deworming, flea treatment, check-ups, and neutering/spaying are all offered. Recent reviews mention kitten vaccinations, parasite treatment and planned neutering, as well as long-term routine care for older cats.
- •Surgery and aftercare: surgery remains part of the clinic’s core offering, with cat spaying specifically described by owners. One reviewer notes that two follow-up checks were included as standard after the operation.
- •Diagnostics and travel-related services: the clinic lists animal health certificates, advice on pet travel needs, digital x-ray and ultrasound.
- •Communication and booking: WhatsApp messaging is repeatedly mentioned for advice, reassurance and arranging appointments, including help before a next-day check-up.
- •End-of-life care and aftercare: reviews describe compassionate euthanasia support, including a home visit, time given for goodbyes, and a condolence letter afterwards. Cremation arrangements are also mentioned.
- •Out-of-hours care: emergency cover is provided externally by The South London Emergency Veterinary Centre.
Pricing
Published prices suggest the clinic sits above average, based on a partial sample of comparable services. Reviews are mixed on value: one owner felt costs were high, while another highlighted that two post-spay follow-up checks were included in the price.
People
Nicky (vet) is repeatedly praised for thoroughness, clear explanations, reassurance and compassionate end-of-life care, with one long-standing client saying they have trusted her and the team for over 20 years. Barbara (vet) is also singled out very positively by name. Daniel is thanked for handling an urgent call with empathy and for helping arrange and support a home visit in an end-of-life situation. Owners also speak well of the wider nurses and reception team, although one review reports a poor front-desk experience in a serious case.
Reviews
Google rating: 4.7/5 from 300 reviews.
- •Many recent reviewers describe a friendly, caring team, with simple but consistent praise for helpful staff and a welcoming manner.
- •Long-term trust is a recurring theme: one owner says they have seen Nicky and the team for more than 20 years, and Barbara is also praised by name.
- •End-of-life support stands out strongly, including a home euthanasia visit described as compassionate and professional, plus a condolence letter afterwards. Owners also mention reassuring follow-up after surgery and useful WhatsApp communication.
- •Negative feedback is in the minority but includes concerns about long waits after arriving on time, high costs, and communication or empathy. One especially serious complaint describes a lack of urgency and poor front-desk handling during a worsening, ultimately fatal case.
